Regis training officially ended yesterday. A few reflections from Russell caught mid-way through in Harriete's salon:
"Before we began training we set out to visit all four salons we would be supporting. I was shocked and pleasantly surprised that they looked like salons in ANY town in America in spite of their challenges and limited access to supplies and educational opportunities.
All four managers are incredibly hard working and determined business women despite their life experiences during the 1994 genocide and the recovery afterward.
The degree of staff loyalty to their managers and thirst for knowledge is like none I have ever seen. Kevin is so consumer he wants to stay here. On our first morning of training we stressed the importance of good customer service, how to set up and prepare for the service, clean as you go, sweep up the hair, shampoo massage, clean your shampoo bowl, etc.. By afternoon, Susan from Bpeace observed that the associates were shampooing and massaging with alot of enthusiasm.
This experience is so rewarding, I will have more to share later."
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3 comments:
It is so up lifting to know that the passion of Hairdressers are the same no matter where they are in the world. I'm glad that Russell and Kevin are have an amzing experience in Rwanda! Thank you REGIS! Thank you Russell and Kevin!
Russell, Just learned you are in Rawanda,I am so impressed! I hope you'll share pictures and what has to be some very amazing stories...Peace and God Bless, Janat
Russell,
I saw you on YouTube. It's good to see African Americans making a difference in the African continent. Much sucess to you and your career with Regis Corp.
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