Today was graduation day for the staffs of New Generation and Genesis salons . . .after a day which only reinforced that beauty is universal and so is humor. Saturday's Regis training was focused on color and customer service. The first resulted in newly born beauties (with the promise of more to come as a result of the training), the second in a salon filled with raucous noise as Russell and Kevin brought the house down as their comedy act tour came to Kigali ---- their role play of salon do's and don'ts brought screams of laughter even BEFORE the words were translated. Susan got in the act as a demonstration model to her and our amusement. The stylists were so proud to receive their certificates and our associates Brigette and Harriette were grateful beyond words. It is hard to describe how powerful the last two days have been. Tomorrow we begin again with Jeanne and Syvie's staffs.
More beauty talk continued over dinner as Barb, Kate, Susan, Russell and Kevin got locked into a conversation on how to continue and expand the beauty learning . . .it is all just beginning it seems for this team as we support our associates' dreams to establish a "school of learning."
As most of you know, this is Kate writing and my husband Steve has joined the mission as customer service expert. He has apparently hit the ball out of the park. From today:
More beauty talk continued over dinner as Barb, Kate, Susan, Russell and Kevin got locked into a conversation on how to continue and expand the beauty learning . . .it is all just beginning it seems for this team as we support our associates' dreams to establish a "school of learning."
As most of you know, this is Kate writing and my husband Steve has joined the mission as customer service expert. He has apparently hit the ball out of the park. From today:
"Word is out about Steve's customer service training. Harriette approached me with a pleasant demand to know when she was going to be able to spend time with my husband to learn about customer service. Harriette had heard he was "most excellent" from fellow Bpeace associates. Then Constance, one of our retail associates, introduced me to her second eldest son and she too spoke of Steve as "excellent". She was so delighted that he helped her think through how to solve a nagging staff problem, coming up with a fast idea."
It was a great day.
4 comments:
Ok. I got teary eyed reading today's blog. Thank you Kate for sharing.
--Toni
Wow. I'm here in California reading about your mission and from here it feels like this is perhpas the most important and impactful missions we have had as an organization. this is exactly what our mission is about. Listening the ideas and dreams of our associates and bringing together the people and resources to help them make them come true. I'm so proud of what you are doing.
Love,
Athena
I am seeing and reading that this merry and productive band of Bpeacers is up to the usual tricks--packing more into a day than is seemingly possible, giving and receiving priceless gifts, making a difference at each juncture, and doing so with great spirit and style. Thanks for taking the time to record these wonderful happenings.
Peter, like the shirt! Susan and Russell you are naturals in front of the camera!
Looking forward to more...
xoxo,
Pam (Massenburg)
Well written article.
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